Elite Ti – Return and Refund Policy

Legally binding on all purchases

This Return and Refund Policy applies to all purchases made from Elite Ti through our website, invoice, direct order, or other approved sales channels. By placing an order, the customer agrees to this Policy, our Terms of Service, and our Shipping Policy.

## 1. General rule

Elite Ti primarily sells made-to-order, built-to-order, and custom automotive parts.

Because these products are produced for a specific vehicle, configuration, finish, or customer order, all sales are final unless otherwise stated in writing by Elite Ti or unless one of the limited claim categories in Section 4 applies.

Unless a product is explicitly identified by Elite Ti in writing as an eligible in-stock standard item, it will be treated as a made-to-order or custom item under this Policy.

## 2. Cancellations

Orders for made-to-order, built-to-order, custom, or special-order items cannot be cancelled once payment is received and processing, production, procurement, or preparation has begun.

Any cancellation request submitted before production or procurement begins may be approved or denied by Elite Ti in its sole discretion.

If Elite Ti approves a pre-production cancellation, any non-recoverable costs already incurred, including payment processing fees, material costs, design time, packaging preparation, or special procurement costs, may be deducted from any refund.

## 3. Non-returnable and non-refundable items

The following items are not eligible for return, refund, or exchange except where required by applicable law:

- custom carbon fiber parts
- custom titanium parts
- built-to-order items
- special-order items
- made-to-order items
- items made to customer-selected specifications, finishes, or configurations
- installed items
- used items
- painted, coated, wrapped, bonded, trimmed, drilled, sanded, modified, or force-fitted items
- items damaged by installation, improper handling, storage, transport after delivery, or third-party work
- discounted, clearance, promotional, or final sale items
- gift cards
- hazardous materials, chemicals, resins, coatings, or similar restricted products
- any item returned without prior written RMA approval
- any item returned without original packaging, hardware, labels, or included accessories unless otherwise approved in writing

## 4. Limited claim categories that may qualify for resolution

Elite Ti will review claims only in the following situations:

### A. Wrong item received
The customer received an item materially different from the item ordered.

### B. Transit damage
The item was damaged in transit before delivery to the customer, subject to the shipping insurance and transit-risk terms in Section 6 of this Policy.

### C. Verified manufacturing defect or material defect
The item has a clear manufacturing defect or material defect that materially affects the product and was not caused by shipping, installation, handling, modification, or third-party work.

For clarity, the following do not automatically qualify as defects:

- minor cosmetic variation common to hand-laid or composite parts
- minor weave variation
- minor finish variation
- minor resin variation
- minor edge variation
- normal handcrafted variation that does not materially affect function or substantially deviate from the written product description

Elite Ti reserves the right to determine whether a condition is a normal handcrafted variation or a true defect.

## 5. Claim deadlines

Strict deadlines apply.

### Wrong item or transit damage
Claims for wrong item or transit damage must be submitted within 48 hours of the carrier marking the shipment as delivered.

### Suspected manufacturing or material defect
Claims for suspected manufacturing or material defect must be submitted within 7 calendar days of delivery and before installation, coating, painting, modification, or continued use.

Claims submitted after the applicable deadline may be denied.

## 6. Transit damage and shipping insurance

Elite Ti may offer optional shipping insurance, shipment protection, or similar coverage for certain orders.

If the customer purchases shipping insurance or shipment protection, Elite Ti will reasonably assist with the claim process for verified transit loss or transit damage, subject to the carrier’s or insurer’s terms, documentation requirements, and claim approval.

If the customer declines shipping insurance or shipment protection, the customer acknowledges and agrees that Elite Ti is not responsible for uninsured loss, theft, or transit damage occurring after the shipment has been handed to the carrier, except where the claim results from:

- shipment of the wrong item by Elite Ti
- clearly insufficient packaging by Elite Ti
- any obligation that cannot be excluded under applicable law

All transit damage claims, whether insured or uninsured, must be reported to Elite Ti within 48 hours of delivery and must include:

- order number
- photos of the item
- photos of the damage
- photos of all packaging materials
- photos of the outer box or crate
- photos of the shipping label

The customer must retain all original packaging and packing materials until the claim is fully reviewed. Failure to provide timely notice or adequate documentation may result in denial of the claim.

Elite Ti may, in its sole discretion, assist with an uninsured carrier claim as a courtesy, but Elite Ti is not obligated to provide a refund, replacement, credit, or reimbursement for uninsured transit loss or damage.

## 7. Customer inspection duty

Customers must inspect all packages and items immediately upon delivery.

Before installation or modification, the customer must verify:

- the correct item was received
- the shipment arrived without visible freight damage
- the product appears consistent with the order
- there is no obvious defect or issue requiring immediate notice

Failure to inspect the shipment promptly may result in denial of the claim.

## 8. Required claim documentation

To open a claim, the customer must email **nate@myeliteti.com** with all of the following:

- full name
- order number
- delivery date
- description of the issue
- clear photos of the full item
- close-up photos of the claimed issue
- photos of all packaging materials
- photos of the outer box or crate
- photos of the shipping label
- any supporting documentation reasonably requested by Elite Ti

If the claim involves transit damage, the customer must retain all original packaging and packing materials until the claim is fully resolved.

Failure to provide sufficient documentation may result in denial of the claim.

## 9. No unauthorized returns

No item may be returned without prior written authorization from Elite Ti.

If a return is approved, Elite Ti will issue written return instructions and, if applicable, an RMA number.

Unauthorized returns, refused shipments, or returns sent without written approval may be rejected, refused, or disposed of without refund or credit.

## 10. Condition required for any approved return

Any item approved for return must be received by Elite Ti in the same condition in which it was delivered, unless the approved claim itself relates to transit damage or a verified defect.

Except where Elite Ti specifically approves otherwise in writing, approved returned items must be:

- uninstalled
- unused
- unmodified
- unpainted
- uncoated
- untrimmed
- free from customer-caused damage
- complete with original packaging, hardware, accessories, labels, and included materials

A basic inspection or careful non-destructive test fit solely to confirm the item is the correct part may be allowed only if it does not create marks, stress, damage, wear, or alteration of any kind. Any drilling, sanding, cutting, trimming, bonding, force-fitting, or hardware installation voids eligibility.

## 11. Inspection and resolution

All approved claims are subject to inspection and review by Elite Ti.

If a claim is approved, Elite Ti may, at its option, provide one of the following remedies:

- repair
- replacement
- partial refund
- store credit
- full refund

The remedy selected will depend on the nature of the issue, product availability, production timing, and the condition of the item.

Elite Ti does not offer direct exchanges. If Elite Ti authorizes a return and the customer wants a different product, configuration, or finish, a separate purchase may be required.

## 12. Return shipping costs

Unless otherwise required by law or approved by Elite Ti in writing:

- the customer is responsible for return shipping costs
- original shipping charges are non-refundable
- expedited shipping charges are non-refundable
- customs duties, taxes, brokerage fees, and import charges are non-refundable

If Elite Ti confirms that the customer received the wrong item, or approves a verified defect claim or transit damage claim, Elite Ti may choose to provide a return label, reimburse reasonable standard return shipping, or handle the return logistics directly.

## 13. Refund timing

If Elite Ti approves a refund, the refund will be issued to the original payment method within 10 business days after final approval.

Banks, card issuers, and payment processors may require additional time to post the funds.

If more than 15 business days have passed after Elite Ti confirms refund approval and the refund has not appeared, the customer should contact their payment provider first, then contact **nate@myeliteti.com**.

## 14. Failed inspection or denied claims

If an item is returned and fails inspection, or if the claim is denied after review:

- no refund will be issued
- the customer may request return shipment of the item at their own cost
- if the customer does not provide shipping instructions within a reasonable time, Elite Ti may store, dispose of, or otherwise handle the item without further liability

## 15. Chargebacks and dispute handling

Customers agree to contact Elite Ti and follow this Policy before seeking a chargeback or payment dispute.

Elite Ti reserves the right to submit all relevant evidence in response to any dispute, including but not limited to:

- product descriptions
- order confirmations
- invoices
- customer communications
- custom specifications
- QC photos
- packaging photos
- tracking records
- delivery confirmation
- inspection results
- claim documentation

False, incomplete, abusive, or fraudulent claims may be denied and formally contested.

## 16. Contact

All return, refund, and claim requests must be sent to:

**nate@myeliteti.com**