Optional Shipping Protection Terms

Effective date: July 28, 2026

Optional Shipping Protection is an elective service available on qualifying orders. It is not required to purchase ETi products and must be selected by the customer. The fee and covered shipment value are displayed before checkout.

1. Scope

Unless a different written certificate or provider term is shown at checkout, Shipping Protection applies to verified physical loss or physical transit damage occurring after the protected shipment is accepted by the carrier and before delivery to the stated destination. Coverage applies only to the protected merchandise and shipment identified on the order.

2. What is not automatically covered

Protection does not automatically cover product defects, ordinary finish variation, fitment disputes, installation damage, delay without physical loss, customs charges, incorrect customer address, confiscation caused by unlawful import, customer refusal, unattended-delivery theft after a valid delivery unless expressly included, consequential loss, or fraud.

3. Customer responsibilities

Provide an accurate address and contact details, cooperate with customs and delivery appointments, inspect freight promptly, photograph visible damage, retain packaging, mitigate further loss, and provide requested evidence. Do not discard, repair, install, or modify a damaged item before claim review unless necessary for safety and documented.

4. Reporting

Report visible damage within 48 hours of delivery and non-delivery promptly after the expected delivery date or carrier investigation threshold. Include the order number, tracking, photographs of the item and all packaging, shipping label, delivery record, and any police or carrier report reasonably required. A reporting request may be extended where law or provider terms require.

5. Claims decision and remedies

Claims are evaluated against tracking, carrier records, photographs, packaging, declared value, and available evidence. An approved claim may be resolved by repair, replacement, reshipment, store credit, or refund up to the protected merchandise value, subject to applicable provider terms and law. Shipping Protection does not create a right to recover more than the actual covered loss.

6. Relationship to ETi obligations

Declining Shipping Protection does not waive rights arising from ETi’s shipment of the wrong item, inadequate packaging, breach of contract, negligence where liability cannot be excluded, or mandatory consumer law. Shipping Protection is not a substitute for ETi’s Limited Product Warranty.

7. Provider-specific terms

If checkout or an order certificate identifies an insurer or third-party protection administrator, that provider’s disclosed terms govern the insured or administered portion. ETi will reasonably assist with documentation but cannot guarantee third-party claim approval.

8. Cancellation and refund of protection fee

The protection fee may be cancelled and refunded before shipment if the protected service has not begun. Once the shipment has been accepted by the carrier, the fee is generally non-refundable unless law or provider terms require otherwise.

9. Contact

Email nate@myeliteti.com with the order number and “Shipping Protection Claim” in the subject.